Worcestershire Luxury Chauffeur Terms & Conditions

Payments:

We take payments by BACS transfer, cash, credit and debit card by phone and can take payments easily via our card machines in the cars at the end of the journey.

We normally encourage a 25% deposit via bank transfer when making a reservation, as this secures the booking and also sets up the payment link for the remaining balance. This is not mandatory and we are happy to work with our clients and find a situation that works for all.

Invoices can be issued and payments are required to be settled within a maximum of 30 days, unless stated otherwise on the invoice. Company accounts and receipts are available.

Our Vehicles:

Our primary vehicles are the comfortable and stylish Audi A6, and the elegant and smooth Mercedes E Class. On occasion, we may need to substitute these vehicles and drivers with another near equivalent vehicle. We network closely with trusted associates throughout the UK, so have the infrastructure to supply multiple luxury, executive, standard cars and a variety of vehicle types if required.

Licensing & Insurance:

We are fully licensed with Wychavon District Council and are comprehensively insured for Hire and Reward with £5million public liability cover. We have been given the special privilege by Wychavon District Council to be ‘plate exempt’, this means that our vehicles carry no ‘Taxi signage’ or an external licence plate as we have discreet plating status. In addition to this our vehicles have black tinted windows allowing our clients the upmost privacy. All documents can be viewed if required and copies are carried in the vehicles.

Cancellations:

For cancellations or amendments of bookings where over 48 hours notice is given, no charge will be incurred, but we reserve the right to charge the full or part fare where notice is given under 48 hours. However this is not automatically applied and is dependent on the situation and implications on the driver schedule. The final decision will be down to Starling Executive Travels discretion. We as a company are not in the habit of trying to keep our clients money unnecessarily, however we also need to protect our own financial liability.

Traffic, Delays & Journey Times:

Our drivers use live navigation mapping on their smart phones and local knowledge to pre-plan and check up to date traffic and routes before every journey to ensure the fastest and most convenient route is taken. However, Starling Executive Travel cannot be held responsible for unpredictable congestion, road closures, incidents or unforeseen problems which lead to delays. With our vast knowledge of the road networks at busy times we will gladly advise of anticipated journey times but the actual departure time is ultimately decided by the client. At peak periods we may implement additional surcharge for out-of-hours bookings between 22.00hrs and 07.00hrs and Bank Holidays.

Waiting Time:

Should there be a requirement for a driver to wait or stop at the client’s request during a journey or if the client is excessively late for the booking this time will be charged at £50 per hour. The first 30 minutes of any pick up is free of charge. Waiting time maybe charged at the same rate from one hour after the original scheduled landing time. We understand that this can be out of your control, therefore this is not mandatory and would be applied at our discretion.

Flight Tracking:

Our drivers use the latest smart phone apps to track your inbound flight to ensure they are at the terminal on time. We therefore require accurate flight details from clients so our drivers can track flights effectively and have time to get from the sit-off points we use near the terminals.

Lost Property:

It is ultimately the client's responsibility to ensure they have all their possessions at the time of exiting our vehicles and we can not be held responsible. In the event where an item has been retrieved, any costs incurred to return the item with need to paid for by the client.

Spillages, Soiling & Damage:

In the unfortunate event of an accident involving spillages or food stains however caused, the client will be charged the valeting costs. We prefer clients not to eat or drink anything other than the supplied mineral water while travelling but understand sustenance is sometimes essential after long haul flights. Any damage caused to our vehicles in any shape or form due to carelessness or negligence will be charged for accordingly.